LOXIAS LIMITED

PRIVACY POLICY

Last modified: July 16, 2024

INTRODUCTION

Welcome to loxias.ai. Loxias Limited (“Loxias,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. 

This policy describes the types of information we may collect from you or that you may provide when you visit the website loxias.ai (our “Website” or “Loxias.ai“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or 
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to This Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

OUR APPROACH TO PRIVACY

This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information”) when you use our Website, use our services, or otherwise interact with us.

ABOUT US

Loxias Limited (Company No. 14068686) is the data controller of the personal information we hold about you. 

Our registered and postal address is Lumaneri House Blythe Gate, Blythe Valley Park, Solihull, United Kingdom, B90 8AH.

We are registered as a data controller with the Information Commissioner’s Office under Data Protection Registration Number C1374993.

CHILDREN UNDER THE AGE OF 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us

PERSONAL INFORMATION WE COLLECT ABOUT YOU, HOW WE COLLECT IT, AND HOW WE USE IT

The table at Annex 1 sets out the categories of personal information we collect about you and how we use that information. The table also lists the legal basis which we rely on to process the personal information. 

More generally, we: 

  1. Collect personal information that you voluntarily submit to us, such as your name and contact details, when you register with us, use our Website and our services, or otherwise interact with us in the course of our business activities;  
  2. Collect personal information about you from third parties, such as social networks, public databases (where permitted by law), our advertising partners and our other business partners where we carry out joint business activities; and
  3. May also collect certain personal information automatically, including in relation to how you access and use the Website, technical information regarding the device you use to access the Website and the way in which you interact with our marketing emails and newsletters (such as whether you open these).

We use the information we collect about you to correspond with you, perform our agreements with you, carry out marketing activities and our day-to-day business activities and operations (as described in greater detail in Annex 1).

We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.

We will indicate to you where the provision of certain personal information is required in order for us to provide you certain services. If you choose not to provide such personal information, we may not be able to provide the services you have requested. 

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking). for information on how you can opt out of behavioural tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioural tracking, please email [[email protected]].

The information we collect automatically includes personal information, we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

ANONYMOUS DATA

We may anonymise and aggregate any of the personal information we collect about you (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving our Website and developing new products and features. We may also share such anonymised information with others.

DATA RETENTION

We will store the personal information we collect about you for no longer than necessary for the purposes set out in Annex 1 in accordance with our legal obligations and legitimate business interests.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, as well as the applicable legal, regulatory, tax, accounting or other requirements.

DISCLOSURE OF YOUR INFORMATION

In accordance with Annex 1, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Loxias, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

RECIPIENTS OF PERSONAL INFORMATION

We may share your personal information with the following categories of recipients (as required in accordance with the uses set out in Annex 1):

  1. Service providers. We may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing marketing, payment processing, courier, web hosting or analytics services.
  2. Professional advisors. We may share your personal information with our lawyers, accountants, insurers and other professional advisors to the extent we need to (for example, to defend ourselves against legal claims).
  3. Purchasers and third parties in connection with a business transaction. Your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
  4. Law enforcement, regulators and other parties for legal reasons. We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Loxias, its users or others.
  5. Other members of the Loxias group. We may share your personal information with our affiliates, including our parent company Polis Consulting, where they provide services on our behalf or where such sharing is otherwise necessary in accordance with the uses set out in Annex 1.

Where you make a payment on our Service, your personal data will also be subject to the privacy policies of Stripe. 

Stripe’s privacy policy can be found here: https://stripe.com/en-gb/privacy

STORING AND TRANSFERRING YOUR PERSONAL INFORMATION

Security. We implement appropriate technical and organisational measures, including encryption, to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. 

International Transfers of your Personal Information. The personal information we collect may be transferred to and stored in countries outside of the UK and European Economic Area (“EEA”) where:

  1. Our group members are located. For example, [to be completed if under 6(e), other group companies receive data and that data is transferred outside the UK or EEA.
  2. Our third party service providers have operations, including in the USA.

In the event we need to transfer your personal data to a country which is not recognised by the UK government or EU Commission (as applicable) as ensuring an adequate level of protection for personal data, we shall ensure that appropriate safeguards are in place to ensure adequate protection for your personal data (for example, by entering into an international data transfer agreement or using the standard contractual clauses with the recipients of your personal information). 

Further details regarding the relevant safeguards we implement can be obtained from us on request at [email protected].

YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION

In accordance with data protection law, you have the following rights in respect of your personal information that we hold:

  1. Right of access. You have the right to obtain access to your personal information.
  2. Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
  3. Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
  4. Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
  5. Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
  6. Right to object. You have a right to object to any processing based on our legitimate interests in certain circumstances. You can also object to our direct marketing activities for any reason by clicking the “unsubscribe” link set out in any marketing communication you receive or contacting us using the details set out below.
  7. Right to withdraw consent. If you have provided consent to any processing of your personal information, you have a right to withdraw that consent at any time (without affecting the lawfulness of our processing carried out before this point).

Please note that not all of the above rights are absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under applicable law apply.

If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy. You may also review and edit some of the personal information you have submitted to us by logging into your account on the Website.

You also have the right to lodge a complaint to your national data protection authority. If you are in the UK, information on how to contact the Information Commissioner is available at www.ico.org.uk. If you are resident in the EEA, you can find details regarding your local data protection regulator here. 

COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies to distinguish you from other users of the Website. Please refer to our Cookies Policy https://loxias.ai/cookie-policy/ for more information as to the way in which we use cookies on our Website. 

THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

LINKS TO THIRD PARTY WEBSITES

The Website may, from time to time, contain links to and from third party websites, including those of our business partners, advertisers, news publications and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

ACCESSING AND CORRECTING YOUR INFORMATION

You may also send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.

NOTICE TO YOU

If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Website. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.

CONTACTING US

If you have any questions, comments and requests regarding this Privacy Policy, you can contact us at [email protected] privacy policy was last modified on https://loxias.ai/privacy-policy/.

ANNEX 1 – PERSONAL INFORMATION WE COLLECT

Category of personal information How we use it Legal basis for processing
Contact details (including name, email address, phone number etc.); account details (including username, password, communication preferences) To register you for our services. It is in our legitimate Interest to register you for the services requested by you.
Administration of your account (including sending you information regarding purchases, changes to our policies, other terms and other administrative information). It is in our legitimate Interest to administer your account as part of the requested services. 
To allow you to post comments and feedback on the Website. It is in our legitimate interest to process this information so that you can make comments and provide feedback. 
Contact details (including name, email address, phone number etc.); account details (including username, password, communication preferences); order details (including details of your purchases) To provide you with the services we make available through the Website (including processing as necessary to allow you to make use of the privileges associated with any shares you hold).  It is in our legitimate interest to process this information so that we can provide you with the requested services.
Correspondence and communications data (including details contained in your emails, messages and other communications with us); contact details (including name, email address, phone number etc.) To respond to queries and complaints and provide you with information and materials that you request from us. It is in our legitimate interests to respond to your queries and provide any information and materials requested in order to maintain good customer relations.
Contact details (including email address, phone number etc.); marketing preferences (including marketing consents) Marketing and advertising (including sending you newsletters and measuring the effectiveness of our marketing).

Consent (if required under applicable law).

Where consent is not required under applicable law (for example, where you are an existing customer and have not opted out of receiving our marketing communications or you are a corporate subscriber), such processing is necessary in our legitimate interests, namely to develop and grow our business.
Account details (including username, password, communication preferences); technical data (including IP address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, preferred language, activities, operating system and platform, and geographical location) To correct errors and problems with the Website. It is in our legitimate interests to monitor the platform to ensure that it functions properly and is secure.
To protect the security of systems and data.

To comply with our legal and regulatory obligations.

It is also in our legitimate interests to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.
Technical data (including IP address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, preferred language, activities, operating system and platform, and geographical location); usage data (including URL, clickstream to, through and from the website, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), date and time pages are accessed, website navigation and search terms used) [To analyse your usage of the Website, including for the purposes of improving the Website and to ensure that content is presented in the most effective manner for you.] Consent
[To provide you with advertising aligned with your interests and measures the effectiveness of such advertising.] Consent
Contact details (including name, email address, phone number etc.) To enforce legal rights or defend or undertake legal proceedings. It is in our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others.